I am an avid trout fisherman who has been making annual or biannual vacation trips to the Mammoth Lakes area for the past several decades. Several years ago, I became familiar with the City Concierge web site and subsequently started utilizing Sandy as my condominium booking agent for these trips.

The professionalism and the outstanding customer service which Sandy has provided to me has been so impressive, that I felt obliged to convey this fact to his management. As an individual, Sandy's personality is always friendly and upbeat, and one always gets the impression that you, as the customer, are important to him. On several occasions I have asked questions that required input from the condominium owners. These situations were addressed expeditiously and culminated with a clear explanation and positive outcome. As indicated previously. I have decades of experience in making vacation reservations in Mammoth and can say, without equivocation, that the customer service which I have received from Sandy has been without equal.

In my previous life, I was the Manufacturing Planning Manager with NCR Corporation for twenty-five years and supervised an organization of seventy employees. NCR had multiple vehicles for recognizing outstanding employees and the contributions which they made to the organization. I, of course, am unfamiliar with the Human Resource policies of City Concierge, Inc. but would be pleased to recommend Sandy for any monetary or non-monetary employee recognition or award programs which you may deem appropriate.

I congratulate the City Concierge Organization for having high caliber employee's, such as Sandy, on their staff. Also, my heartfelt thanks to Sandy for making the start of my vacations such a pleasurable and stress free experience.

(scan of hard copy letter received 2010)